Acquired by Zelis
Rivet will likely experience reductions in customer support and service quality as Zelis implements cost-cutting measures like outsourcing customer service
Rivet's healthcare technology products and services may see quality degradations such as less frequent software updates, reduced functionality, and slower response times to customer issues
Rivet may defer maintenance and upgrades to its technology infrastructure, leading to more frequent system outages and disruptions for healthcare provider customers
Announcements from Zelis about 'streamlining operations' and 'improving efficiency' at Rivet
First round of customer service staff reductions at Rivet, increased outsourcing of support
Noticeable decline in Rivet's software update cadence and responsiveness to customer technical issues
Increasing frequency of Rivet system outages and degraded uptime as maintenance is deferred, leading to disruptions for healthcare provider customers
Potential sale or restructuring of Rivet as Zelis looks to maximize returns
Other companies that followed a similar path after PE acquisition
Healthcare providers using Rivet's technology should closely monitor service quality, system uptime, and responsiveness to issues
Rivet customers should advocate for maintaining high standards of service and product quality during and after the acquisition
Consumers should be aware that Rivet's healthcare technology products and services may gradually degrade in quality over time under Zelis's ownership
Look for family-owned or employee-owned businesses