Acquired by Bain Capital
Cora Resort and Spa will start reducing the size and quality of their meals, using cheaper, less fresh ingredients
The resort will cut staff and reduce housekeeping, resulting in a noticeable decline in room cleanliness and overall guest service
The spa services will become more limited, with fewer high-end treatment options and a focus on lower-cost, lower-quality services
Cora will increase prices across the board while providing less value to guests
Minor reductions in meal portions, ingredients shifted to cheaper alternatives, some spa services removed from the menu
Significant portion size reductions, more noticeable use of frozen, canned, or processed foods in meals, spa services further limited, guest complaints start rising
Meals become noticeably smaller and lower in quality, housekeeping standards decline, spa offerings are pared down to basic treatments only, guest satisfaction plummets
Be prepared for a decline in the quality and value of the Cora Resort and Spa experience
Consider alternative resort options that may provide a more consistent and high-quality experience
Voice your concerns about declining service and quality to the Cora management team, and be willing to take your business elsewhere if the changes become unacceptable
Look for family-owned or employee-owned businesses