Urgent care clinic network in New York metropolitan area.
Acquired by Warburg Pincus2017-01-01
Convenient, high-quality urgent care with minimal wait times.
Reduced nursing staff and replacement of RNs with lower-cost LPNs or medical assistants, leading to longer wait times and less attentive care during urgent care visits
Aggressive billing practices, including upcoding of higher-reimbursement procedures and diagnoses, leading to higher out-of-pocket costs for patients
Elimination of less profitable but essential services like on-site x-rays, lab testing, and specialist referrals, forcing patients to seek care elsewhere
Extraction of large management and consulting fees, diverting resources away from patient care and facility maintenance
Announcements of 'efficiency' programs and leadership changes, but no visible impact on patients yet
Staffing reductions begin, leading to longer wait times and less personalized care
Service quality noticeably declines as essential services are cut, and billing practices become more aggressive
Significant issues emerge, such as facility closures or quality scandals related to reduced staffing and deferred maintenance
Potential bankruptcy or sale of CityMD to another operator, leaving patients to find new sources of urgent care
Other companies that followed a similar path after PE acquisition
Monitor wait times and quality of care at CityMD locations, and be prepared to seek alternative urgent care providers if service declines
Carefully review medical bills for any suspicious or unexplained charges, and challenge any that seem inappropriate
Stay informed about any changes to services offered at CityMD locations, and advocate for the preservation of essential care
Community-focused healthcare
Integrated managed care consortium