Checked In Care
PE-OWNED
Acquired by Accel-KKR
What PE Will Likely Do
Reduced customer support staffing for aged care facilities using Checked In Care's software, leading to longer response times for critical system issues affecting resident care documentation
Product development delays for compliance updates to aged care regulations, potentially leaving facilities using outdated software that fails to meet new government reporting requirements
Price increases for software licenses and per-resident fees, passed directly to aged care facilities and potentially contributing to higher care costs for elderly residents
Reduced R&D investment in interoperability features, making it harder for Checked In Care to integrate with emerging health monitoring devices and hospital systems
Vendor consolidation in hosting and data services leading to system downtime or slower performance during peak care documentation periods (shift changes, medication rounds)
Expected Timeline
“0 to 6 months months”
Accel-KKR announces 'partnership to accelerate innovation' and 'investment in growth'; initial quiet reductions in support team headcount through attrition; pricing discussions begin with larger facility chains
“6 to 12 months months”
First noticeable delays in promised feature releases, particularly around regulatory compliance updates; support ticket response times increase from hours to days; first price increase announcements citing 'market adjustments'
“12 to 24 months months”
Aged care facilities report difficulty reaching technical support during critical incidents; software stability issues emerge in medication management modules; competitor integrations break and remain unfixed; staff training resources reduced to video-only with no live support
What You Can Do
Actions
Aged care facilities using Checked In Care should document all current service level agreements and response time commitments before any ownership transition
Facilities should establish backup procedures for critical functions (medication management, falls reporting) in case of system downtime or support unavailability
Family members with relatives in facilities using Checked In Care should request transparency from facility management about any software vendor changes and their impact on care documentation access
Facilities should evaluate exit costs and data portability options now, before contract terms may change under new ownership
Request written confirmation that regulatory compliance updates will continue on schedule, given aged care's strict government reporting requirements
Alternatives
Look for family-owned or employee-owned businesses