Acquired by KKR
Reduction in cloud infrastructure investment leading to slower platform performance, more frequent outages, and delayed feature rollouts for accounting/ERP software users
Customer support team downsizing resulting in longer response times (48-72 hours vs current same-day), elimination of phone support, and push toward automated chatbots for technical issues
R&D budget cuts delaying integration capabilities with third-party banking APIs, e-invoicing networks, and compliance updates for Norwegian/Swedish tax regulations
Price increases of 15-30% on subscription tiers, particularly targeting locked-in enterprise customers with complex ERP migrations
Reduction in free onboarding/training services; new customers charged €2,000-5,000 for implementation previously included
KKR announces 'accelerated growth strategy' and 'operational excellence program'; quiet hiring freeze begins; early voluntary departures of senior product/engineering staff
First 20-30% reduction in customer success and support headcount; announcement of 'simplified pricing' that increases costs for mid-market customers; delayed release of promised AI/automation features
Noticeable degradation in platform uptime (99.5% to 98.5%); customers report 3-5 day delays for critical bug fixes; withdrawal from smaller municipalities as 'non-core markets'; dividend recapitalization loaded onto company balance sheet
Accelerated customer churn as SMBs migrate to competitors; KKR explores 'strategic alternatives' including sale to competitor or PE rollup; further price increases to maintain EBITDA targets despite declining user growth
Request 3-5 year contractual price locks NOW before KKR implements pricing restructuring; current contracts likely grandfathered temporarily
Document all current SLAs, support response time commitments, and feature roadmaps in writing; these will be degraded without contractual enforcement
Export complete historical data backups quarterly; SaaS PE acquisitions often experience data migration failures or 'sunsetting' of legacy data access
Evaluate migration paths to alternative Nordic ERP providers (Visma, Fortnox, PowerOffice) within 12-18 months before lock-in effects intensify
For critical accounting functions, maintain parallel records in secondary system given elevated operational risk from deferred infrastructure investment
Look for family-owned or employee-owned businesses